Privacy & data handling
Privacy Policy
This policy explains what information may be processed when you browse the site or contact CRYSTALS ENERGY. We collect only what is reasonably needed to answer inquiries and manage requested business communication.
Information you choose to provide
You may provide your name, email address, company, destination country, product interests, quantity, customization requirements and message content. Do not send sensitive identity, payment or medical information through an inquiry.
How it is used
Inquiry information is used to answer questions, prepare quotations, discuss samples, production, packaging and delivery, and maintain necessary business records.
Website and service data
The hosting provider may process standard technical logs such as IP address, browser type, requested page, security events and timestamps to deliver and protect the site. WhatsApp and your email provider process messages under their own privacy terms.
Cookies and accounts
This version of the site does not provide customer accounts, an online cart or advertising-cookie controls. If analytics or marketing tools are added later, this policy and any required consent controls should be updated first.
Sharing and retention
Information may be shared with service providers or logistics partners only when needed for the requested inquiry or order process. Business records are retained only as long as reasonably required for communication, quotation, contract, accounting, legal or dispute purposes.
Your choices
You may ask what contact information is held, request correction or deletion where applicable, or stop non-contractual communication. Legal obligations may require certain transaction records to be retained.